New Internal KB Articles
How to Delete Documents Submitted in Stripe Identity Verification
Learn the step-by-step process for securely removing submitted documents via Stripe:
View Article
How to Add & Manage Call Reviews in HubSpot
A guide on effectively adding and managing call reviews to enhance CRM workflows:
🔗 View Article
Updated Customer-Facing Article
Enhance Your Brand with a Vanity Toll-Free or Local Number
This updated guide now provides a clearer explanation of number types and how they can help businesses stand out:
🔗 Read the Article
New Customer-Facing Article
Business Essentials – Toll-Free Numbers with Voiply
A brand-new customer resource explaining the benefits and setup of toll-free numbers for businesses:
Check it Out
Updated Internal KB Article
The Voiply 3-Year Plan article has been updated with important new information to support our retention efforts and clarify how to handle long-term service credits.
https://internal.voiply.com/voiply-3-year-plan
Premier - Ticket Process - NS Outline/Sev Level
https://internal.voiply.com/premier-ticket-process-ns-outline/sev-level
What's Updated:
- Clarified priority/severity levels (P1–P3, Enhanced P2s)
- Added fields required for faster issue resolution
2. June 11th Checkout Page Update - Responsive Update for Residential App is now in Live
3. June 17th Past due Update - Past due processing is moved to Hubspot now. Past due emails are sent from Hubspot. You will be able see those in the customer activities. 
4. June 19th New Internal KB Article - We've added a new internal KB article: "OCI Migration & Escalation Guide".
This doc covers everything you need to know when NS customers report issues — including how to check if they're migrated to OCI, which server region they're assigned to (Ashburn or Phoenix), and when to escalate to Ryan. It also summarizes the Loom video shared by Shea for quick reference.Check it out here: OCI Migration & Escalation Guide