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How to Delete Documents Submitted in Stripe Identity Verification

If a customer requests removal of identity documents (e.g., due to privacy concerns), Stripe provides a secure way to permanently redact those documents. This guide explains how to carry out this action and how to confirm it has been completed.

✅ When to Use This

  • Customer requests removal of submitted verification documents.

  • Compliance or internal privacy procedures require redaction.

🧭 Step-by-Step Instructions

1. Open Stripe and Navigate to the Identity Tab

2. Locate the Customer Verification Record

  • Click the row to open the session.

3. Redact the Document

  • Click the three-dot menu (···) next to the file.

  • Choose "Redact".

⚠️ Important: This action is permanent. Once redacted, the document cannot be recovered.

 

📌 How to Confirm Deletion

After a successful redaction, Stripe updates the customer entry like this:

Key indicators:

  • The name fields show [redacted] [redacted].

  • The verification type (e.g., Address, Document, Selfie) is still shown.

  • The status (e.g., Verified, Unverified) remains visible.

  • The "..." menu remains but the document ID has been cleared.

💡 Tips for Support Agents

  • If redacting multiple files, repeat the process for each file individually.

  • Always log a note in HubSpot indicating:

    • Who requested redaction

    • When it was done

    • What file(s) were removed

  • Do not use "Add to blocklist" unless the goal is to prevent similar file types from being uploaded again.